Thursday, January 31, 2008

I hate Corporate bullshit

Is it just me or are all the big media providers giant buckets of suck? How is it in this world of ubiquitous databases and internet that I can't get my fucking bill mailed to the same PO box I've had for 15 years nearly.

Get this, I get (at least I DID get) my cable from Charter. Everyone who reads this (Hi Mom, that would be you) knows I just moved back into my place after extensive renovations. I called mid-December to get cable, phone and power cut on. I tell each of them I just had it disconnected temporarily (remember a time when they would suspend service?) and wanted it cut back on.

With Charter, they pull up the SAME account, verify the street address, the MAILING address and everything. The guy I spoke to even told me what channels I was getting as well as digital cable, etc. With NO trouble at all.

So, I get up and start watching the news and around 6:15 it goes off. I figure Charter is doing something stupid (in the county I live in, it's a given) and don't think anything of it. I get home, the cable is still off and I have no landline as well. Now I know the jig is up. I call Charter and they tell me it was cut off because I didn't pay the bill. No shit, sherlock, because you never sent me one. I then find out that they mailed it to the street address. After it was verified twice. Are you fucking kidding me? The dickhead at Charter tells me that we can't have it cut back on until we pay the bill. I tell him he'll bloody well cut it back on until I get the bill to pay. He then proceeds to tell me that I could pay by phone. Uh, no. This is your mistake, not mine, so cut it back on now. He gets snotty, so I proceed to rip him a new one AND his supervisor too.

How is it possible I can use the same account number and they mail it to the wrong place? It's stupid. They must be stopped. All of them. This is what we get for letting the government be bought by these assholes? Boy, this country is so screwed.